Returns & refunds

14-day right of withdrawal

As an EU consumer you may withdraw from your purchase within 14 days of receiving the goods, without giving any reason. To exercise this right, contact us at info@chameleontechnologypartners.com with your order reference and a clear statement that you wish to withdraw.

How to return a product

• Step 1 — Email us within 14 days of delivery. We’ll confirm the return address and instructions (please don’t ship anything before receiving them).
• Step 2 — Send the product back within 14 days of your withdrawal notice, ideally in its original packaging with all accessories.
• Step 3 — Once we receive the goods (or proof of shipment), we refund you within 14 days using the same payment method you used, where possible.

Return costs

Unless the product is defective or we sent the wrong item, the direct cost of returning the goods is borne by the customer. For defective or incorrect items, we cover the return or arrange collection.

Condition of returned goods

You may inspect the product as you would in a shop. A reduction of the refund may apply only if the value of the goods has been diminished by handling beyond what is necessary to establish their nature and functioning.

Defective products & legal warranty

Every product is covered by the EU legal warranty of conformity. If a product is faulty or not as described, contact us — we will repair, replace or refund it as required by law, at no cost to you. Photos or a short video of the issue help us resolve the case faster.

Need help?

Our support team handles every return personally. Reach us at info@chameleontechnologypartners.com or through the contact page.